Client Account Manager

Atlanta, Georgia, United States


The Client Account Manager is the lead for post-sale customer relationship management working closely with clients to establish, build and maintain a trusted advisor relationship so that our customers leverage the full potential of Leapfrog service solutions and offerings. The Account Manager must be proactive in understanding and identifying clients’ current and future needs, orchestrating resources cross functionally within Leapfrog to address new requirements, developing proposals and quotes, managing technical issues and outcomes, and closing new service offerings that drive net new revenue streams. The ultimate goal of the Account Manager role is 100% customer retention and satisfaction. A strong Account Manager has excellent written and verbal communication skills, strong matrix management and leadership skills, a passion for customer service and a sound understanding of IT managed services and solutions.

Primary Responsibilities:



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