IT Support Analyst

Atlanta, Georgia, United States

Description

As an IT Support Analyst, you will be part of a very talented team – this is not a “regular” Help Desk or Support Center – and your role as a qualified, friendly, high-touch service provider is key to this position. You will support numerous Microsoft Windows Active Directory domains, use remote support to analyze and expedite problem resolution to ensure quality service, and address clients’ needs at all levels of their organization.

This is an excellent opportunity to think creatively and craft solutions while working on many different networks backed up by leadership and a strong, dedicated team

Requirements

Technical:

Essential Duties

Benefits


Our IT services and solutions include: network management; data backup; data security; server hosting and support; collocation; 24/7 support and field services; disaster recovery; and expert consulting for IT planning, asset management and procurement. Our Help Desk provides support for an extensive range of technologies, including printers and mobile devices, and resolves 98% of issues during the first call. 

Leapfrog has consistently earned a client retention rate of around 95%, ever since pioneering IT outsourcing and remote IT management. By providing smarter, more reliable IT solutions that are also sustainable and scalable, Leapfrog helps your entire team be more productive, while optimizing your IT investment.

If you absolutely love working with leading-edge technology, want to be part of a fun, service-based culture and prefer the security of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you're looking for!

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