Service Delivery Manager

Atlanta, Georgia, United States


The Service Delivery Manager (SDM) oversees front-line support operations by managing the Support Desk, Reactive Field Services and On-Site Support Services to published service levels. The SDM’s direct reports include the Support Desk Team Leads, the Reactive Field Services Team Lead, the Field Services Coordinator and the On-Site Support Team Lead.

Primary Responsibilities

Functional Responsibilities:

Support Desk:

Field Services:

On-site Support:

Proactively set client expectation.


Key Measures of Success


Leapfrog Services, Inc. is a leader in IT outsourcing, cloud and managed services, serving small and mid-size businesses around the world for more than fifteen years. Focused on delivering highly reliable, responsive and productivity-enhancing services, Leapfrog continues to emerge as the default choice for organizations looking to optimize their IT operations

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